service excellence
The d Hotel in East Coast Ireland has been awarded the Failte Ireland Optimus Programmes Irelands Best Service Excellence Award.
Service Excellence is based on positive attitudes and the belief that each colleague can and must make a difference to our guests experience. We aim to WOW our guests with our dedication to service excellence and friendliness.
Managment and Colleagues at the d worked together during this programme to create and roll out our hotel Service Promise and Core Values:
service promise
To become Ireland’s leading four star hotel in all our activities through dedication to our customers and colleagues
core values
- To smile and greet all guests before they greet us
- To create exceptional memories
- To treat all colleagues with respect and integrity
- To enhance the Monogram Hotel brand
- To maximize hotel profit
Read more about the d hotel's rewards and reviews.
